Technical Support Outsourcing Market Gains Significant Sales Prospects Due to Rising Number of SMBs Globally, According to State TMR Study

ALBANY, NY, March 15, 2022 /PRNewswire/ — The global technical support outsourcing market is expected to grow at a CAGR of 6.7% during the forecast period of 2021 to 2031, analysts at Transparency Market Research (TMR) note. ).

The major players operating in the global helpdesk outsourcing market are increasingly focusing on critical projects in the BFSI, pharmaceutical and retail sectors to sustain their businesses during the coronavirus pandemic. Additionally, they focus on solving problems related to data theft and data loss from the customer database across different end-use industries including e-commerce, hospitality, and logistics. Thus, many players in the technical support outsourcing market are strengthening their R&D initiatives in the latest technologies such as quantum computing and other IT filters to prevent possible data theft attempts.

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Technical Support Outsourcing Market: Key Findings

  • Due to the scarcity of capital funding, many small and medium-sized enterprises (SMEs) around the world struggle to maintain their in-house support departments. Therefore, these SMEs are inclined to outsource their technical support services. This factor creates profitable prospects in the global helpdesk outsourcing market. Moreover, the adoption of technical support outsourcing services is increasing across the world, due to their ability to free up internal resources and offer cost effective and skilled resources to offer technical support.
  • The lack of in-depth understanding of technology and technical skills is encouraging companies from different verticals to utilize the services offered in the global helpdesk outsourcing market. Additionally, independent software vendors (ISVs) and original equipment manufacturers (OEMs) are inclined to outsource technical support as it allows them to focus on their core developments, notes a TMR market report. world of technical support outsourcing.

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Technical Support Outsourcing Market: Growth Boosters

  • Rising focus of companies on their core business is generating lucrative prospects in the global helpdesk outsourcing market
  • Rise in helpdesk outsourcing solutions in the global healthcare industry is expected to drive the sales growth in the global market during the forecast period
  • Rising need for use of digital payment systems, e-invoicing and maintenance of electronic health data records is fueling the demand outlook in the technical support outsourcing market

Technical Support Outsourcing Market: Regional Analysis

  • The technical support outsourcing market in North America is expected to witness a profitable outlook over the forecast period owing to many factors such as the presence of technology organizations including Global Call Centers and IBM Corporation. Additionally, the regional market is positively influenced by the growing adoption of cloud-based outsourcing solutions across different industry sectors. North America.
  • the Asia Pacific The technical support outsourcing market is expected to attract significant business opportunities in the coming years owing to the growing trend of technical support outsourcing in different key industries such as automotive and IT sectors In the region

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Technical Support Outsourcing Market: Competition Landscape

  • Companies operating in the global tech support outsourcing market are increasing their efforts to develop compact and cost-effective tech support outsourcing to attract new customers
  • Several companies are executing inorganic growth strategies, including mergers, acquisitions and collaborations with technology partners to offer an advanced product line and expand their regional reach

Technical Support Outsourcing Market: Key Players

Some of the key players profiled in the report are:

  • Limited Aegis
  • Accenture PLC.
  • Computer Generated Solutions, Inc.
  • Collabera inc.
  • Flatworld Solutions Pvt. ltd.
  • Essential Outsourcing
  • HCL Technologies
  • Genpact
  • infosys limited
  • IBM Corporation
  • Outsourcing Qcom Ltd
  • Invensis Technologies Pvt. ltd
  • sweet sum
  • StarTek Inc.
  • Tata Consultancy Services Limited
  •, Inc.
  • Global Call Centers, Inc.
  • Wipro Limited

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Segmentation of the helpdesk outsourcing market


  • Customer’s purchase
    • Delivery & Installation
    • guarantee
    • After sales service
  • Call center services
  • Others (email support and live chat support)


  • Manufacturing and Automotive
  • Education
  • Energy and Utilities
  • BFSI
  • Retail and e-commerce
  • IT & Telecommunications
  • Media and entertainment
  • Logistics and supply chain
  • Health & Pharmaceutical
  • Others (Construction, Hospitality)


  • North America
  • Europe
  • Asia Pacific
  • Middle East & Africa
  • South America

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