Inland Revenue shares the secrets of successful transformation

Greg James (Domestic Taxation)

Credit: provided

Inland Revenue has released details of its successful $1.5 billion transformation for other agencies and organizations to use.

The department’s business transformation program was officially closed on June 30 after its legacy systems were completely decommissioned.

Earlier this year, the ministry returned $269 million in unused capital and operating funds from the massive project budget.

Deputy Commissioner Greg James said the tax office has received many requests to share what has been learned.

“It was one of the largest and most ambitious programs of its kind in the southern hemisphere, so it’s no surprise that others want to know what we did right and what lessons we learned. doing it,” James said,

All the tools, plans and models used are on a new website and can be downloaded. Every stage of deployment is covered, including information on projects that ran alongside the program, such as intelligence and analytics, digital ecosystem, and organizational design.

“The transformation of Inland Revenue has been recognized as a success both in Aotearoa New Zealand and internationally, and it is an effective way to ensure that new transformation programs have the chance to benefit from our experience. “, said James.

Inland Revenue has completed its customer-facing changes, with six releases across four stages implemented on time and under budget.

The modern digital revenue system envisioned by the transformation and based on technology from US-based Fast Enterprises is now in place.

In November 2015, the government agreed to invest in transforming the Inland Revenue, rebuilding and replacing the systems it had used since the 1980s. It aimed to provide a modern digital system that enabled taxpayers and others to do the best for themselves when it is convenient for them.

However, it was more than a technology project. It also made it possible to examine the way in which the tax system was administered. Transformation would involve a combination of changes in policies, processes, technology and people capabilities.



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Tax TagsInland Revenue DepartmentInland RevenueFast Enterprisesgovernmenttransformation

Sallie R. Loera